09:00 - 11:30 Workshop D: Getting a better return on your investment by understanding and innovating the healthcare management environment as it relates to management technologies

(includes morning refreshments)

This workshop will give you in-depth understanding and working knowledge of the healthcare management environment as it relates to management technologies. Workshop attendees will be able to understand the environment to a much greater extent based on the latest research and case studies. Hear about the potential influence of healthcare management on IT purchasing and planning decisions. Get KPIs and guidelines for purchasing and planning decisions, and leave the workshop in a much better position of understanding how and when to spend your dollars on technologies in the healthcare management information space.

Your workshop Leader:

Dr. Christopher Bain
Information Manager
Western & Central Melbourne Integrated Cancer Service Australia

Dr. Christopher Bain is a Health Informatician with a background in medicine, and he served as a clinician for 10 years in a range of settings and then moved on into the IT field for the last 10 years. His interest is in the use of IT and information systems for the better management of healthcare services and he has published and spoken in a range of international forums on this subject. He also supervises post graduate computer science students on related topics and currently sits on a number of state and federal government expert groups in relation to data and IT issues in healthcare. In 2008, Christopher commenced the first ever international group dedicated to the area of healthcare management informatics and computing (health-mic) which is now an official SIG of HISA.

11:45 - 15:00 Workshop E: Intelligent Assistive Technologies For Independent Living And Better Care – How To Select, Implement And Manage So As To Ensure The Benefits

(includes working lunch)

There is a plethora of intelligent assistive technologies available on the market promising benefits covering workforce productivity; independence; social connections; access to quality care; care relief; improved self-care, clinical outcomes and economic benefits.

This workshop will review available technologies, discuss how to identify opportunities and assess how to select and deploy with low risk. It will cover implementation, maintenance and support arrangements; and how to ensure you realise the anticipated benefits. Case studies of world’s best practice and research will be discussed.

The workshop is designed for health and care organisation executives, planners, policy-makers, ICT managers, careers and others interested in knowing how to deploy intelligent technologies and gain the most in social, clinical and economic benefits.

Your workshop Leader:

Prof. Jeffrey Soar
Director, Collaboration for Ageing & Aged-care Informatics Research
University of Southern Queensland

Prof. Jeffrey Soar is the Director of the Collaboration for Ageing & Agedcare Informatics (CAAIR) at the University of Southern Queensland, the Convenor of the Queensland Smart Home Initiative (QSHI), the Director of the Smart Ageing & Independent Living Foundation (SAIL), and Secretary of Aged Care Informatics Australia. Prof. Soar had a career over more than 20 years as a senior executive in departments of health in Australia and New Zealand. He managed state-wide and national ICT projects across hospitals and other health and care services. Prof. Soar has developed government strategy and national standards for informatics in ageing and aged care. He has published over 100 reviewed papers and presented over 20 keynote addresses at major international events. He works with developing nations on strategies for information management and technology.

15:00 - 17:30 Workshop F: Design And Evaluation Of Health Information Systems From A Humancentered Perspective

(includes afternoon refreshments)

A current and significant challenge in the design and implementation of health information technology (HIT) is to deal with the high failure rate of HIT projects. Most of these failures are not due to flawed technology, but rather due to the lack of systematic considerations of human and other no technological issues in the design and implementation processes. Due to the complexity and unique features of health care, human-centered methods and techniques specifically developed for healthcare are necessary for the successful development of health information systems. Attend this workshop and learn how to:

• Increase efficiency and productivity
• Increase ease of use and ease of learning
• Increase user adoption, retention and satisfaction
• Decrease medical errors
• Decrease development time and cost, decrease support and training cost

Your workshop Leader:

Manish Gupta
CIO
Healthcare Global Group

Manish Gupta started off in Finance at a large manufacturing group. Later on, he moved to PricewaterhouseCoopers US as the eBusiness consultant mostly for Pharma industry clients, then got involved as the eProcurement product manager at Ariba. He completed a stint with Kaiser Hospitals for the eProcurement project and after this, he returned to India and was the Program Manager for Nestle Globe rollout in this region. He then progressed as the CIO role at Whirlpool India. Manish moved into Fortis to contribute to industry. After a versatile stint there, he is now the advisory CIO to select healthcare groups, and has also become a healthpreneur, venturing into healthcare consulting and made-to-order systems.